> For the complete documentation index, see [llms.txt](https://wiki.orderlion.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wiki.orderlion.com/resources-for-wholesalers/chat.md).

# Chat

Whether you need to answer individual questions about orders, send important documents, share enticing promotions, or simply wish your customers a happy holiday – our chat function has you covered!

Here are some best practices for using the Orderlion Chat:

1. **Answering Individual Questions:** Use the chat to respond promptly to enquiries about products, orders, availability, and delivery options. It's a direct and efficient way to address your customers' needs.
2. **Sending Promotions:** Leverage the chat to share special promotions, discounts, and exclusive offers with your entire customer group. Boost your sales and engage your customers in real-time.
3. **Effortless Document Sharing:** Need to send important documents to specific individuals or groups? The chat allows you to seamlessly share documents, ensuring everyone has access to essential information
4. **Personal Touch:** Show your customers that you care by using the chat to send personalised messages, such as birthday wishes or holiday greetings. It's a thoughtful way to strengthen customer relationships.