# Chat

Whether you need to answer individual questions about orders, send important documents, share enticing promotions, or simply wish your customers a happy holiday – our chat function has you covered!

Here are some best practices for using the Orderlion Chat:

1. **Answering Individual Questions:** Use the chat to respond promptly to enquiries about products, orders, availability, and delivery options. It's a direct and efficient way to address your customers' needs.
2. **Sending Promotions:** Leverage the chat to share special promotions, discounts, and exclusive offers with your entire customer group. Boost your sales and engage your customers in real-time.
3. **Effortless Document Sharing:** Need to send important documents to specific individuals or groups? The chat allows you to seamlessly share documents, ensuring everyone has access to essential information
4. **Personal Touch:** Show your customers that you care by using the chat to send personalised messages, such as birthday wishes or holiday greetings. It's a thoughtful way to strengthen customer relationships.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://wiki.orderlion.com/resources-for-wholesalers/chat.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.